Case study
TravelAgento
The operating system for travel agencies. Client management, itinerary building, booking, invoicing, and supplier coordination in one AI-powered platform.
Travel agencies run on chaos. Client requests come in through email, WhatsApp, and phone calls. Itineraries get built in Word documents. Bookings are tracked in spreadsheets. Invoices go out manually. Supplier confirmations live in someone's inbox. When an agency handles 50+ trips at once, things fall through the cracks and clients notice.
TravelAgento replaces that entire workflow with one platform. Agents open a single dashboard and see every active client, trip status, pending bookings, supplier confirmations, and payment status. When a client requests a trip, the AI builds a full itinerary in seconds - flights, hotels, transfers, activities, restaurants - that the agent can review, customize, and send for approval. No more copy-pasting from booking sites into documents.
The platform handles the back office too. Invoicing, payment tracking, commission calculations, and supplier reconciliation happen automatically. When a hotel confirms a reservation, TravelAgento updates the itinerary, notifies the client, and records the cost against the trip budget. Agents spend their time selling and advising instead of doing admin.
For agencies with multiple agents, the platform provides team management, lead distribution, and performance analytics. Managers see which agents are handling what, revenue per agent, and pipeline value in real time.
I founded TravelAgento because I watched travel agencies - some of the most relationship-driven businesses in the world - drown in operational complexity that software should have solved years ago. The tools that exist are either outdated GDS terminals or generic CRMs that don't understand travel. TravelAgento is purpose-built for how agencies actually work.
TravelAgento serves boutique travel agencies, corporate travel departments, tour operators, and luxury travel advisors who need enterprise-grade operations without the enterprise price tag.